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To provide guests with greater communication options, On Command makes available our new and improved TV Internet service.
The TV Internet is not intended to replace a hotel’s high speed Internet service, but rather supplement it by providing guests Internet access over the TV.
By the end of this course, Hotel Staff will be able to demonstrate proficiency in enhancing guest satisfaction with TV Internet by…
1.
Learning how to promote TV Internet, including how to order and use this service.
2.
Recognizing TV Internet’s system features that are designed to prevent guest dissatisfaction issues (a.k.a. "Denials").
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Click a Chapter title below to review...
Chapter 1: Television Internet
Chapter 2: Denial Management
Chapter 3: Ordering & Navigating TV Internet
Chapter 4: Putting It All Together
Temperature Check
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Introduction |
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